RISE course - button issue preventing users from clicking
Have built out a course in RISE - it works fine in the review 360 tool, worked fine in testing for me and my testers, and even our SAP testing/support service.
But we have found a small cohort of users that are not able to activate the orange "next button" to move to the next tabs to complete the section.
LMS is Success Factors (SAP). Course published as a SCORM 1.2.
This is a rise "block" and pre-programmed, I merely dragged and dropped content - so it's not as if I messed up any programming/coding. I should also mention that this is an issue in more than one course. (5 courses total seem to be suffering from the same issue)
We have found that if the user enlarges the screen to full screen mode that the button suddenly works.
Seems like a scaling/mapping issue. Is there a way to fix this permanently so users don't have to enlarge/fit to screen?
I've put a warning on the description page of the course...but nobody seems to read it and I have to field individual questions regarding it.
Thanks for any insight and/or help!