Forum Discussion

BrookeLombard-b's avatar
BrookeLombard-b
Community Member
11 months ago

Rise course not responsive on LMS

Hi,

I have created a Rise course for a client and they said that the responsive screen feature isn't working on their LMS. They could only see 1/3 of the content and had to keep scrolling to see videos etc. Does anyone know why this might happen? I have asked what LMS they are using as I thought that the issue is probably due to the LMS not supporting this feature. They have SCORM 1.2 but I don't think this would be the issue.

Thanks so much!

Josie 

rise 360
  • KarlMuller's avatar
    KarlMuller
    Community Member
    11 months ago

    Hi Josie,

    If they are running the Rise course within the LMS environment itself (i.e. in a frame) this may happen. In this situation, the LMS interface reserves space for it's own interface limiting the amount of browser space remaining and available for the Rise course.

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    11 months ago

    Hi Josie!

    Sorry to hear you've run into this setback! Glad to see Karl has been helping you out!

    I noticed that you've also opened a support case. Smart move! It looks like my teammate Jan Lua is handling your case and just replied to your e-mail with insight into this behavior.

    If you have any more questions, feel free to reply to Jan Lua through your case!

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