Rise courses across US & EU: Why are we still unable to transfer courses between data centers?

Articulate users working with clients in different regions (US + EU), did you know that you may hit a serious limitation in Rise? You can’t transfer Rise courses between data centers.

Here’s the situation

Articulate introduced the EU data center. Good move. But in practice, this split European users into two groups:

• Long-time users → most likely still on the US data center (unless they explicitly switched)
• Newer users → most likely on the EU data center (the new default for Europe)

The problem?

Rise courses cannot be shared across data centers. And Articulate’s solution? There isn’t one.

Yes, you can switch from the US to the EU data center, but then you’re stuck:

• No migration path
• No export-import for Rise courses
• Switching data centers = rebuilding everything from scratch (!!!)

What this means in real life

For anyone working across multiple clients, this creates a real headache:

• Established European clients often stay on the US data center. Not by choice, but because rebuilding everything isn’t realistic.
• Newer European clients are most likely on the EU data center.
• Freelancers and agencies working across both end up stuck in between.

Articulate’s “solution”?

• Ask your client to pay for an extra seat so you can work in their environment.
• Pay for two licenses yourself (US + EU).

I think both are unacceptable. For a tool so widely used across Europe, the inability to move content between data centers is a significant gap. And I genuinely don’t understand why Articulate doesn’t prioritise finding a solution (a real solution!) to this issue.

What I’d like to hear from European users

• Are you staying on the US data center because switching isn’t realistic?
• Has anyone actually switched to the EU data center?
• How are you dealing with this in client projects where you are on different data centers?
• And how do you feel about how Articulate is handling this?