Rise Custom Labels Not Working?

Hi Pam!

Happy to help you sort this out! First, what label set are you using? The English set, or a new custom label set?

Also, is the Rise course already published? If so, you'll want to republish it to update the label set. 

Hi Alyssa,

I'm having the same trouble as Julia. I created a new label set and changed the text on one of the labels. I made sure that the label set is selected in my course settings. But the label doesn't change in the course.

Thanks,

Pam

Hi Julia!

Happy to help you nail this down. First, which web browser were you using when this problem happened?

When you click Settings >> Labels >> Create New to create a new set of labels, do the new labels not appear in your Rise course?

Hello,

I am trying to create custom labels in Danish, but when I try and create a new custom set of labels they won't save. Please can you advise?

Thanks,

Julia

OK. Thanks. Will give it a try!

Hi Brenda,

I wanted to update you that we pushed out a fix for this issue in Rise today - you can relabel the default labels in Rise. 

Let us know if you need anything else. 

Yes, re-labelling worked. Thanks.

Hi Brenda, 

I'm sorry that you ran into this issue - it's something that we've recently reported to our team as a possible software bug. 

From here, I’ll meet with my team to take a closer look so we can determine next steps. Sometimes my team catches errors in my logic and we don’t have a bug after all. Of course, if that’s the case, I’ll let you know! 

Depending on priority and risk, some bugs can be fixed quickly, while others take longer to resolve. Here's more information on how we identify and tackle bugs.

One of the ideas to workaround this as our team investigates is to create a new set of the labels, and that one will allow for the updates. You'll see a example of this from my colleague Renato's Peek recording here (starts around 00:45 seconds). 

I’ll let you know as soon as we have an update on this issue. Thanks so much again for letting us know about this, and I’m sorry it’s slowing you down.