Hi: I have used the custom labels in Rise before. However, it seems to have stopped working. The custom text for Start Course is set to Start but the opening page still has Start Course when previewing.

Hi Pam, I got your link, and I'm definitely seeing that the custom label is not applied when the video is embedded in an Accordion block. I'm going to bring this to my team to get more insight on why this is happening. I'll pop back in when I have more to share!

Hi Brenda, I'm sorry that you ran into this issue - it's something that we've recently reported to our team as a possible software bug. From here, I’ll meet with my team to take a closer look so we can determine next steps. Sometimes my team catches errors in my logic and we don’t have a bug after all. Of course, if that’s the case, I’ll let you know! Depending on priority and risk, some bugs can be fixed quickly, while others take longer to resolve. Here's more information on how we identify and tackle bugs. One of the ideas to workaround this as our team investigates is to create a new set of the labels, and that one will allow for the updates. You'll see a example of this from my colleague Renato's Peek recording here (starts around 00:45 seconds). I’ll let you know as soon as we have an update on this issue. Thanks so much again for letting us know about this, and I’m sorry it’s slowing you down.

Yes, re-labelling worked. Thanks.

Hi Brenda, I wanted to update you that we pushed out a fix for this issue in Rise today - you can relabel the default labels in Rise. Let us know if you need anything else.

OK. Thanks. Will give it a try!

Rise Custom Labels Not Working? | Articulate

KristyHansel-ce
Community Member
3 years ago
I accidentally changed the English label set, specifically for processes from "Step" to "Check". I realized my mistake (I wasn't in my new label set) and changed the English label set back to "Step", however, my labels in the course are not reflecting the change even though the English label set is selected.

The course isn't published yet and I have viewed it in preview and still have the wrong labels showing.
- CNavarro
  Former Staff
  3 years ago
  Hi Kristy.
  
  I am glad to see that you have already reached out to our support team, and it looks like the issue has been fixed.
KarlMuller
Community Member
2 years ago
Hi Pamela,

We use custom label sets for all of our courses, and they work perfectly.

What exactly is not working for you?
PamelaSawyer
Community Member
2 years ago
Sorry, this is a time waster. My team has 1000's of pages to change into online learning. If I have to keep going back and forth to ensure my buttons look right, then it will eat up a lot of my time. If it appears incorrectly in Edit mode, then it should also appear correctly (as I set it) in Edit mode. This is a quick change and doesn't take many dev hours to fix/test/release.
PamelaSawyer
Community Member
2 years ago
FYI - I just did a preview - my custom labels did not apply. Nothing changed. Now... how do I fix that???
- KarlMuller
  Community Member
  2 years ago
  Hi Pamela,
  
  Open a Tech Support case here https://articulate.com/support/contact
PamelaSawyer
Community Member
2 years ago
This is sad - we just purchased this app a few weeks ago... so much is missing. Sigh
EricaShokrol388
Community Member
2 years ago
This just started happening to me today. I submitted a ticket.
- EricaShokrol388
  Community Member
  2 years ago
  Articulate technical support suggested a workaround, which worked for me - I duplicated the text label.
  
  https://articulate.com/support/article/Rise-How-to-Customize-Text-Labels
MelanieSobie-14
Community Member
2 years ago
I also had an issue with custom labels not displaying what I changed it to, and submitted a ticket.
- KarlMuller
  Community Member
  2 years ago
  Custom labels do not appear in Edit mode.
  
  You will only see your custom labels in Preview Mode or once the course has been published.
  - MelanieSobie-14
    Community Member
    2 years ago
    Yes, however, I'm not seeing them in preview mode, Review 360 or when published to web.
StephenCarri103
Community Member
10 hours ago
Wow. I just came here after googling "Customising labels in rise 360 not working" as I am experiencing this problem and it appears this bug goes back eight years??
I created a new label template, (named after the course I'm designing) tried to customise a default built-in scenario label 'start over' to 'click continue below'. And nothing. No change. I'll raise a ticket separately but if there is something that I've missed please feel free to update me. Thanks, Stephen