Forum Discussion

PaulTottle-112c's avatar
PaulTottle-112c
Community Member
6 years ago

Rise not completing & progress not recorded for 5% of learners

The course has been launched for 6 months now and through one call from a learner and then doing an audit of completions and logs, plus talking to users, I've found some sessions are not being recorded. The biggest clue is we have a discussion forum after the eLearning. So no eLearning completion and a discussion comment is a red flag.

Approx. 5% of learners are doing the eLearning, based on their reports to me and the LMS log. However, when I check by logging in as them, I get a fresh Rise course, as if they have never been there (or they've just opened lesson 1). One learner reports they did the course twice and both times it didn't record. 

It has me beat. I haven't been able to replicate it and I haven't identified any patterns (e.g a certain browser).

I did update the SCORM in the first 2 weeks after the launch with minor changes and I checked that my test user progress data was unaffected. That's the only anomaly I'm aware of.

Any suggestions? I hear SCORM Cloud mentioned as a baseline test, but not sure how that can help with intermittent problems.

rise 360
  • NickRoviezzo's avatar
    NickRoviezzo
    Community Member
    4 years ago

    Any update on this issue??? I have a problem with completion too. It only registers half of the course... and when I return to the course, I am only seeing certain sections marked as complete. This is not good. As my client is a very large sporting body and I need to find a solution. (aside from using a different tool and doing it all over again). I've tested multiple times in Scormcloud, and the result is the same no matter what I'm tweaking.

    Thanks!

    • MichelleKotulsk's avatar
      MichelleKotulsk
      Community Member
      4 years ago

      Hi Nick,

      We did have an issue with our LMS not having a “patch” which caused a completion issue. We have Totara and that seems to have fixed the issue. We did have a “work around” where we added the an “exit course” button which communicated the completion to the LMS directly and that help a lot. We continue to have issues with bookmarking with RISE, it’s not consistent across browsers which is frustrating.

      Hope that helps,
      Michelle

      Michelle Kotulski
      Senior eLearning Designer/Developer | Technology Learning Center
      The Nature Conservancy
      Remote Virginia Office

Related Content