Forum Discussion
SCORM Rise course not loading
We have a case of a Rise course not loading. We are using moodle LMS and loading the course as Scorm.
In our case all other users can access the content, and the users affected report that initial...
Hi everyone - A client asked for help this week with a blank Rise SCORM 1.2 package in a Moodle 3.6 instance. I'm unaware if the loaded package was an update vs. first-time load, but during initial review, noticed no enrolled users and hadn't previously helped them with this package. The issue was reported and reproduced while using an unenrolled site administrator account. Errors in main.js were logged to the console.
After finding this thread and others, we got past the issue through some combination of the following steps, in this order:
- Cleared browser cache
- On retest, course still launched blank
- Changed certain attempt-related SCORM settings in Moodle for the blank SCORM activity to temporarily force attempt completion:
- Attempt Management > Force new attempt: Yes
- Compatibility Settings > Force completed: Yes
- On retest, course appeared
- Changed settings back to original values
- Course continues to appear with no issues for multiple enrolled users
John - jdoyle@syllametrics.com
John, what happened to people who started an attempt before you made these changes? Were they required to start a new attempt? For example, if they spent 30 minutes working on that first attempt, would they lose that progress and have to start over?
