Forum Discussion
SCORM Rise course not loading
We have a case of a Rise course not loading. We are using moodle LMS and loading the course as Scorm.
In our case all other users can access the content, and the users affected report that initial...
Hi
We face similar problems. After updating a new course authored in Rise, 2 types of learners are affected:
1) Learners who are in progress of completing the course
2) Learners who have completed the old version
Both groups of learners face a blank page when they try to acccess the updated version.
There are only two solutions: a) publish the course as 'new' b) forced new attempt - both solutions mean deleting learning data.
Therefore, have to think carefully when we update Rise course. Terrible solutions.
Any advice from Articulate staff is highly appreciated on how best to address this issue. Course evaluation and amendments is part of digital learning project life cycle.
Hi Suziana,
Did you change the structure of the course while updating it?
For example, did you add one or more new Lessons or delete any existing Lessons?
Yes. I did. That's the thing I need to find. Rise has 'lessons' and 'blocks'. If we change 'lessons', we end up with a blank screen. But if we change 'blocks' without changing 'lessons', do we still have blank screens?
I have highlighted this issue as 'risk' in my course review strategy. If my managers are not keen to loose the data, then I have to create 'new' courses rather than 'updated' courses.
The early courses were authored using Adapt and somehow these courses can be updated with no blank screen issue. Adapt is not as intuitive as RIse (due to SL block) but if it ticks 2 boxes for me: a) accessibility b) version control, I'm afraid, we may retain our Adapt and ditch Rise eventually although I have fought hard to buy Rise.
Hi Suziana,
If you change the structure of the course when there are students that have an "in progress" or "completed" status, you will most likely experience the blank screen issue.
The reason for this lies with the student data that was saved in a previous learning session. That data was saved using the old course structure.
Now you make edits to the course and upload a new SCORM with a different structure, for example, you deleted Lesson 3, moved lesson 2 to become Lesson 6, added a new Lesson 2, etc.
A student returns to continue an incomplete course, and Rise tries to load the progress data back, and it seems Rise gets stuck because it cannot match the old data to the new structure.
If you change content within an existing Lesson, you should not have the blank screen issue. We make block content changes and republish all of the time without any blank screen problems.
I suspected that we might be able to get away with the updating issue if we make changes inside blocks but retain the 'lesson' structure. Thanks for confirming this.
