Forum Discussion

JohannaAgar's avatar
JohannaAgar
Community Member
6 years ago

Screen Recorder is not cropping

I am in the process of creating a number of modules for a new system. Up until now the screen recorder has been working perfectly. Unfortunately as of a couple of weeks ago it started playing up. I ...
storyline 360
  • KellyAuner's avatar
    KellyAuner
    2 years ago

    Hi Johanna, Kate, and Chris!

    I have some great news to share! We just released another update for Storyline 360. In Update 77, we've included important fixes and new features.

    One of the enhancements we've included: 

    • Storyline 360 now supports screen recordings on primary and secondary monitors with DPI settings over 100%.

    Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

    Please let me know if you need additional help!

ChrisFranklin-d's avatar
ChrisFranklin-d
Community Member

Hi, I'm having the same issue. I tend to use dual monitors so that I can record from the larger screen, with Storyline open on the smaller (laptop) screen. I have tried just disconnecting from the second monitor and recording directly from the laptop screen, but am getting the same problem. No matter how I resize the frame (am using 1920x1080 which is what I have my Story size set to, and is the 'full screen' size too), it records a larger area than I have specified. In the attached screenshot, you can just make out the red outline of the frame, which has been ignored.

Any suggestions welcome!

ChrisFranklin-d's avatar
ChrisFranklin-d
Community Member
6 years ago

Fixed! Just restarted my laptop - seems that when I changed the screen resolution from 125% to 100%, it didn't fully apply this until after restart. Now I can get the right screen recording size - just tested with dual monitors and works fine there now too.

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