Screen recording with mouse pointer in the wrong place

Hey Nikki,

Thanks for reaching out! Glad that this thread was able to help you out as well. 

Sounds like reducing your screen resolution was the key for you as well and you're good to go? 

I'm so glad to have found this article as I was almost ready to cry yesterday when I could not work out why my screen recordings in Replay were suddenly so grainy and poor quality compared with my previous attempts. I even tried re-recording my screen in Storyline then publishing and importing the MP4 file into Replay to see if this would fix the issue - but to no avail! I haven't been using Replay for long and hadn't changed my screen resolution recently to the best of my knowledge, but after re-recording this morning it does seem to have fixed my issue - thank you!

Thanks, Leslie!

Thanks Ben, just let us know if you run into any problems with that. Hopefully Jeff's suggestion helps you. We do have this reported to our team.

I wanted to share some information on how we define bugs and how we tackle them when they occur.

FYI, I am seeing this same issue consistently. My screen is at 1920x1080 so I'll try adjusting down to 1600x900 next time I make a video, but it really would be nice if it worked at high-res. 

Hi Jeff,

Glad to hear that worked for you. The DPI setting is one that caused odd behavior in earlier versions of Storyline and Replay, and something that our team has been improving to allow for high resolution monitors. So it may be in line with the development of that feature. Since Leslie had that other thread handy, I'll use both to report it to our team and leave it in their hands to say feature or bug. 

Leslie!!! Awesome tip! I just tried creating a Replay video at 1600x900 and that works perfectly. It seems Replay doesn't like to play with 1920x1080 :( Feature or Bug?

Hey Ashley, a good example is around 52 seconds. I state to click the Format tab but the mouse is over the Review tab.  Right after that I go to Artistic effects but the mouse pointer is actually beside the actual button. Then when selecting blur the mouse pointer is only halfway. 

I guess you might not notice as I mention what it is I am doing but if you look closely it's completely off.

Leslie, I'm running Windows 10 at 1920x1080 resolution. Could that be an issue?

Hi Jeff,

Thanks for sharing the video. I watched it throughout and saw the mouse pointer appear where I'd expect (such as when you're moving the picture around - it appeared connected to the picture, or clicking on the blur effects and it appeared there too). 

Could you pinpoint a timestamp I could look at specifically where those items are disconnected? Also I view your Review link in Chrome for OS, did you view it in a different browser?

Hey Jeff!

Sorry that you ran into an issue with this. I have seen something mentioned previously here, but I did not hear back from the user.

I do like the idea that you're sharing in that recording though :)

Curious if you are utilizing a higher DPI on your machine or Windows 7 as the link above explains?