Forum Discussion
Seeking Clarification on Reach 360 Users and Pricing
Greetings - looking for some clarification on the following 2 points:
Reach 360 pricing (not the pro version, the version that's included with our existing subscription to Articulate). Some of t...
If I am understanding correctly, there isn't any advantage to deleting a learner with regards to the active user count. So, is there a way to disable access to an assigned course after completion without deleting the user? I would like to use this for online testing of an instructor led course for students who are outside of our organization and do not have access to our traditional LMS. But I want to disable access to the test once completed while still maintaining the reporting for documentation purposes. The 300 active user count would work in this scenario as the learner would only access Reach 360 on a one-time basis.
Hi Charles!
Happy to share some insight on this!
If you need to disable a learner's access you can remove the learner from a course. This won't delete the user, just their course access.
Also, I suggest ensuring that library visibility is turned off for that course. This will prevent the learner from searching for it in the library and clicking on it again.
Please let me know if you have any more questions!
Another question regarding the active user count that comes to mind is that of the Manager role. Will there be a debit to the active user count when managers access a course for assigning users or generating reports? Or will their user account not affect the balance as long as they do not take any courses themselves?
Hi Charles,
Happy to help!
Assigning learners or generating reports will not take away from the available active learner count. Managers are only counted as "active learners" if assigned as actual learners on a Reach 360 course and they register training activity.
