Sept 26 - technical issues

Question

I am trying to publish a course that I previously worked on but I receive the attached message or the application freezes.

Storyline opens just fine
When I select the module I want to work with, it quickly opens
When I select FILE > Publish (or sometimes just FILE), the application freezes. (see attached image)

I have removed and reloaded the software and that does not help. Two coworkers at the same location are NOT experiencing these problems. Can anyone provide some possible clues on what I need to do?

samhill · Answer

Hi DwayneDush are you working in the same environment as your co-workers? If working from a network drive, try copying the file to your local drive and publishing from there.&nbsp;

lucianapiazza · Answer

Hi DwayneDush,&nbsp;
I just wanted to follow up after Sam helped you in this discussion. Did you have luck publishing your course without Storyline 360 freezing?&nbsp;
I'm also curious to know what environment you're working and saving in. Feel free to share if you're still having trouble.&nbsp;

As Sam mentioned, we do recommend saving and publishing Storyline projects on your local hard drive.&nbsp;

If you're still having trouble and you'd like to resolve this privately, I'd be happy to open a support case on your behalf.&nbsp;
Looking forward to hearing from you!

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Sept 26 - technical issues

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