Forum Discussion
Sign in required even I am already signed in to Account
Hi Team,
I am facing challange with sign in to my account and also I am unable to connect with Support. I am already signed in to my articulate 360 account and its showing signed in but whenev...
Just experienced this for the first time as well...very frustrating. Clicking the sign-in button just took me into the 360 app which showed me as signed in. Ended up having to choose the 'exit' option from the Storyline prompt and close out of Storyline completely and reopen. Thankfully my work had been saved prior to getting that message.
Hi Mark,
So sorry this happened, and thank goodness your work is safe.
If this happens again, our Engineers are ready to troubleshoot in real-time since you have access to Live Chat. Be sure to bookmark this link: https://articulate.com/support/contact/360-teams
