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StaceyBoehm's avatar
StaceyBoehm
Community Member
2 years ago

slides not previewing

Hello, Several of my files will not allow me to preview (Including the one I really need to work in.) We have tried multiple uninstall and reinstalls. I have 5 versions of the same training and three of them won't allow me to preview. They are all on my local drive and the only differentiation I can make is that the files with a glossary and resource links are the ones that will not load. I have tried importing new slides, but what I really need is the version I already created the glossary and resource list for. Could they be the problem? Is there a way to import them into a working file as they do not automatically come over when I tried to import the slides from that file. I had submitted the case for support twice last week, but have heard nothing back. Do you have any suggestions for me?  Here are the 2 errors I get when I do an "inspect" from the preview page.

Uncaught SyntaxError: Bad control character in string literal in JSON at position 184685 (line 1 column 184686) at JSON.parse (<anonymous>) at window.globalProvideData (frame.desktop.min.js:2:359951) at frame.js:1:8
 
preview-frame.html:48 Uncaught (in promise) Error: Timeout at rejectAfterTimeout (preview-frame.html:48:76) at preview-frame.html:277:7 at new Promise (<anonymous>) at HTMLIFrameElement.onFrameLoad (preview-frame.html:275:20)
storyline 360

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  • StevenBenassi's avatar
    StevenBenassi
    Staff
    2 years ago

    Hi Stacey!

    Sorry to hear you've run into this issue!

    Thank you for sharing the troubleshooting steps you've tried so far. I didn't see a support case associated with your Articulate ID, so I created one on your behalf! You should have received an e-mail with a link to upload one of the .story files that's giving you trouble.

    You're in great hands troubleshooting with our support engineers, and we can continue the conversation through your case to keep all information in one spot.

    • StevenBenassi's avatar
      StevenBenassi
      Staff
      2 years ago

      Hi Stacey!

      You're welcome!

      Thanks for sharing your file. I see that you've connected with my teammate, Luiza. You're in excellent hands troubleshooting with her! Have a great rest of your week!

  • BarbaraBraga's avatar
    BarbaraBraga
    Community Member
    26 days ago

    Hello, Stacey and Steven!

    I've been facing the exact same issue, with the same error report after inspection.

    Do you have any tips from your previous experience?

    Thank you!

    • KellyAuner's avatar
      KellyAuner
      Staff
      25 days ago

      Hi BarbaraBraga,

      You've connected with my teammate, Darrell, in a support case. They'll be in touch after they've reviewed your file!

      • BarbaraBraga's avatar
        BarbaraBraga
        Community Member
        24 days ago

        Thank you, Kelly!

        Yes, Darrell kindly helped me solve this issue.

        In case it may help future members, the problem was related to a special character in the Glossary which prevented the preview from running.

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