Forum Discussion
Why is my fill in the blank Quiz showing possible answers?
Hello!
I created a fill in the blank quiz and have gotten feedback that answers are showing up before the user even tries to input anything in the text box.
It's when I click in the text box, that's when other answers come up. You can see the review file here to get a sense on the front end what is being reported.
https://360.articulate.com/review/content/ea68cc53-0b83-4d3b-ba11-aa39faf6d9dc/review
The file is attached below. I look forward your feedback!
Thanks,
Sarah
6 Replies
Hi Sarah,
Happy to help!
Here's a recording of myself going through your Rise 360 course. When I tested your course and Storyline 360 project file, I couldn't replicate the behavior you reported where clicking any of the text boxes immediately revealed answers. I'd like to ask a few questions to help clarify the behavior:
- Have you tested your Rise 360 course on other browsers?
- Can you observe the issue while in edit mode in Storyline 360?
I don't think the behavior has anything to do with your Storyline 360 installation since your published Rise 360 course worked properly when I tested it. As a troubleshooting step, try the following steps to address the behavior:
- Clear your browser's cache
- Make sure your browsers are all up-to-date
- Make sure you don't have a stuck mouse button or keyboard key
If the issue persists, please send us a screen recording of the behavior so we can revisit how we are testing your course and file.
I have the same issue with fill in the blank questions. Only happens after it has been published. Doesn't always happen.
Hi JohnnieMoore,
Since the behavior is inconsistent, would you mind making a Peek 360 recording of the problem as it occurs so we can get a better idea of what causes it to happen in your Rise 360 course? Feel free to open a case with our support team here if you prefer to connect with a support engineer to troubleshoot the issue.
That was using windows 11. I just tested it several times in windows 10. No problem. It worked without showing suggested answers.
Hello JohnnieMoore,
Thank you for sharing this update with us. I understand that things work smoothly when you view your published course in Windows 10; however, when you view your course in Windows 11, you experience issues with Fill-in-the-Blank questions.
- I appreciate you sharing what browsers you are using. You should be sure that you're running the latest versions of these browsers on Windows 11.
- Do you notice any difference if you clear your browser's cache?
- Have you tried viewing your course in an incognito browser window?
- What publishing option are you selecting when publishing your course?
- Do you experience this same behavior in your Windows 11 browser when using another publishing method?
I see that you shared a screenshot with us. As my colleague Jose mentioned earlier, it would be helpful to see a screen recording of the differing behavior in Windows 11 and 10. You can share this within this thread or privately in a support case.
Looking forward to hearing from you!
- I appreciate you sharing what browsers you are using. You should be sure that you're running the latest versions of these browsers on Windows 11.
