Forum Discussion
SOLVED: Storyline block not allowing mobile users to exit
Hi all,
I created a course in rise that uses quite a few SL blocks. The problem I'm having is that, when accessing this course in Articulate Review from my iPhone, once I click the 'Play' button on the block, I'm unable to return to the Rise page. When activated, the SL block maximizes on my window and I am unable to see any of the other content in the Rise lesson. I tried swiping in all directions, but the SL block takes over the screen as if it's a lightbox with no exit button. Has anyone had this experience? Did I make a mistake building the SL block? Any advice would be helpful.
**EDIT: Solution below
Thanks!
-Trenton
Hi Crystal, published way after version 27. Will submit a support case.
SThanks, Simon. I see that Hazel is going through some testing with you!
Hi Crystal.
I'm having the same issues. I've inserted a Storyline block that contains 'data entries' within a table. When writing in each field, mobile phones automatically zoom. After this occurs, I am no longer able to see the X in the upper right hand corner, not even when I try to zoom out.
Hi there, Michael. We can have a closer look! Can you share a link to your course with us privately here? We'll let you know what we see and give you some next steps.
Hello! I'm having a big problem with this, can anyone help?
Hi Natalie! I see that Robert from my team reached out to you about the difference between your Android and Apple experience with Storyline blocks. I'm glad it's working now, and we'll be here to help down the road!
I am still facing the same issue with recently published SLs in my Rise courses. Can anyone help fix it pl.
Hi Priyanka,
I am sorry you are still experiencing the issue. Can you check if you have any pending updates? If you do, please update Storyline 360 and republish your course.
If the issue still occurs after the update, please open a case here and our support engineers will take a closer look.
Thanks Chino. Will do that.
Hi I have this same issue and publishing with Classic or Modern player did not fix it. Once you click into the storyline block to interact with it on you phone it becomes very large and you can't close out of it or go back or even see the whole thing. Hoping there is an update to this issue?
Hi Laurel! So sorry to hear that this is happening to you! If you have upgraded to the latest version of Storyline and the issue is still present, please open a case here and our support engineers will take a closer look.
When submitting your case, include the name of the browser, mobile device, and OS version where the issue occurs, and if possible, a video of the behavior.
Sorry, old thread, but I can confirm that the modern player does NOT show the little x in the top left corner, whereas the classic player does.
Scenario: SL block in a Rise course.
I can work with the classic player for the moment, but what annoys me more is that the x to close the SL floating window is right under the button to open the Rise menu. It is really tricky to hit the X rather than open the menu. Slightly better in Safari compared to Chrome on an iPhone SE. (the SL "course" is an ampty slide with a background because I am trying to find a format which works on mobile phones and on a computer screen)
If anyone has clever ideas about this, very welcome.
This is still an issue for me as of today. I'm trying to optimize our rise courses for mobile and I'm finding that I can't see a way to close the storyline file in my LMS. Or if i can, the X is hidden by the hamburger menu. Has anyone found a solve for this?
I’m keen to learn the answer too! This is not a good experience for our learners on mobile.
