SSML not working on Storyline 360

Hi Fookloy,

I'm sorry you've hit this snag with SSML; I'm happy to help! Kindly check if the narration conforms with the article below, including enclosing your text-to-speech narration with a pair of <speak> tags and using the supported SSML tags.

• Storyline 360: SSML Support

If the issue persists, would you be willing to share a copy of your Storyline file here or privately through a support case so we can look at how the narration is set up? We'll delete it when we're done! 

Hello Fookloy, 

What is happening for the slides that SSML doesn't work, is it reading out the tags along with the text, or is it not working outright. You'll know it is the latter because the prompt will ask you to check for compatibility. 

If the SSML tags are being read along with the text, make sure you don't have a white space or blank new line at the end of your script. If you do, remove the extra line/blank space and try generating the TTS again. If you feel comfortable sharing the script here we can help you troubleshoot further.

Following as I've tried this multiple times with voices that should be supported and still receive an error that it cannot be generated.  I've check, rechecked, and triple checked, and not getting the desired outcome.