Forum Discussion
Storyline : closed captions out of sync
Hello, I'm using Storyline 360 to build a tutorial that includes a video mp4. This video has been generated via Storyline too and imported in s slide of the tutorial. When I'm navigating in the vide...
I’m wondering if there are any updates on this issue. I am currently working on a project that involves several video files. These videos feature a subject matter expert (SME) speaking, but I’ve noticed that the audio is out of sync with the video (speaker's lips movement). The original source files are MP4s, with one video inserted per slide. Any advice?
Hi AndreasKuswa675,
Thanks for reaching out!
I understand the audio doesn't match up with the video when imported into Storyline. I'm happy to help and have a few troubleshooting questions to get started.
- Did you record the audio in Storyline or was it part of the original video?
- Does this happen in preview mode and when published?
- Have you tried importing your slides into a new Storyline project?
If you're willing to share your file, I'd be happy to take a closer look. You can upload it here or privately in a support case!
The SME recorded the video using MS PowerPoint, which automatically placed it on the slides. When I import the PowerPoint presentation into Storyline, the video is also imported.
I then attempted to detach and save the video from PowerPoint before importing it, and then I inserted the video as a separate file into the Storyline slides; however, it is still out of sync, quite noticeably.
I then asked the SME to record the video as a separate file outside of PowerPoint and imported it individually into Storyline. The problem is fixed.
I'm not sure why this is happening, as the video plays perfectly fine when I play it back in PowerPoint or just the media file using a media player.
Thanks for that clarification, AndreasKuswa675. Do you notice the same behavior if you try importing into a brand new Storyline file? I'm curious if you import the PowerPoint slides one at a time if there's a difference in what happens with the video syncing.
If possible, it would be helpful to take a closer look at those PowerPoint and Video files to see if we are experiencing this out-of-sync behavior as well. It would be best to share this in a support case!
