We are getting this error on a machine that is running Windows 10. It is an HP Z600 workstation, has dual Xeon processors and 32Gb of RAM. Storyline is the only application running. Every time we get this error it is not possible to save the file (we are lucky to get a file recovery though). This error only occurs with Storyline 3. When we check the memory availability, we have more than 28Gb free. Grateful to know if anyone else has such issues? Les

Hi Leslie, Try opening this folder in Windows Explorer, and delete all the files in it: %appdata%\Articulate\Storyline That should free up some space. If you're still having trouble, reach out to us here. Our Support Engineers will help you troubleshoot further!

I've just discovered this thread after searching for several days for any clue to why storyline 360 has been running so slowly and clunkily (is that a word?) recently. I was thinking that something in the last update or two must have introduced a bug? But in seeing this tip from Alyssa - I found this folder (Win 10 system) C:\Users\User\AppData\Local\Articulate\360 Then deleted all the files inside it - there were over 6000 in there. This immediately restored a good chunk of the missing performance and cured the frustrating latency from the UI. I can only assume that Storyline was running out of application memory or system resources in some way. Can I recommend to the Storyline dev's that if my hunch is right? (admittedly it's a guess on my part) - that they consider an automated way to purge the contents of system file locations like these....so the app keeps running more smoothly over time. Regards (And thanks Alyssa if you're still on the team there)

Oh wow, 6,000 files? My 360 folder only has about 200 files in it. I'd want our support team to take a closer look at your system to ensure everything is working the way we'd expect. If you start seeing a build-up of files again, reach out to us here. And be sure to let me know your case number so I can follow along. Keep me posted!

Thanks for sharing your experience, Katy. Really sorry you're also seeing that low memory notice when publishing to Review. I'm curious if you run into the same message if you try a different publish option? Can I also confirm if you tried clearing your temp folder to see if that helps? Here's how: Simply open Windows Explorer, type %temp% in the address field, and press Enter. When your temp directory opens, press Ctrl+A to select all the temp files, then press the Delete key on your keyboard. A few temp files may currently be in use that can't be deleted. When prompted, you can skip those. Try to publish your project file again. pro-tip: we recommend working from a local hard drive, since network or flash drives are known to cause odd behavior. Let me know – I'll be standing by!

SL3 is a 32 bit app so cannot access all of that memory on the first 4gb. Are you running out of disc space on C:\ If not you may need to open a support case.

Storyline 3 Error: Available Memory is Low

AshleyT-Pollard
Staff
7 years ago
Hi Jennifer,

I'm sorry you've run into this too. Our team is continuing to investigate and would love to talk one on one with any others who have experienced these performance and memory issues. Especially since you're the only one out of a team of 5 running into it, it may be an easy way for us to look at what you're doing differently than your teammates.

If you'd like to reach out to our Support Engineers to get started or share more info with them, you can connect with them here.

Also, thanks Kimberly for those tips - especially shutting down Storyline each night! That's definitely one that I've seen contribute to this behavior as well.
BruceBuckland
Community Member
7 years ago
I am also having problems with Storyline 360 running really slowly. It has been getting worse lately & is now becoming unusable. I have tried all the fixes listed above but with no improvement. My only solution is to revert to Storyline 2!

Any suggestions would be appreciated.
AshleyT-Pollard
Staff
7 years ago
Hi Bruce,

I'm really sorry that you're having such trouble. I don't see if you started a Support case with our team yet, but I'd love to get one started for you. This issue is one that we're still investigating and the team can work with you to gather more info to help with that investigation.

Keep your eyes out for an email from them to get started and I assure you, fixing these memory and performance issues is the highest priority for us.
EllieRest-bae10
Community Member
7 years ago
Having the same issue. Just got a new Engineering 2.70 GHz 64-bit processor to help with the issue because I was getting the same Low Memory, Cannot Save Project, and Close all non-essential programs and unable to save anything. Have 31.8 GB usable installed memory (RAM), but still got the same error messages on Friday night and was unable to save again. This is so frustrating. Submitted a Case and deleted the Local App Files as suggested above, not sure what else to do.
AshleyT-Pollard
Staff
7 years ago
Hi Ellie,

I see you've also been working with my colleague Miker on this, and he was helping you pull some system logs.

Please let him know if you run into any issues with this and if you need anything else!
MattMcGee
Community Member
7 years ago
Having the same issue. Any updates?
LeslieMcKerchie
Staff
7 years ago
Hi Matt!

We actually just released Articulate Storyline 360 Update 14. The issue mentioned here is one we fixed.

Fixed: Storyline could become sluggish or display a low memory error, especially after several hours of use.

We found a memory leak and fixed the problem. We're so sorry for the frustration it caused. And thank you to everyone who reported it!

You can find a list of all the new features and bug fixes that we've added to Storyline 360 here.

Here's how to install updates for your Articulate 360 apps.

This should be in our next update to Storyline 3.
RadosawKwasek-9
Community Member
7 years ago
I also have problem with memory, but my file is only 92 KB. It has only 304 orange rectangles, nothing more. When I open it, Storyline 3 uses about 217 MB memory. But in every click on any rectangle increasing this value by about 10 MB. You can click on any rectangle or the same all the time, every click it's 10 MB more in memory. When it reaches 3 GB, the message about memory appears and Storyline 3 crashes. I have the latest update 3.3.15007.0
Memory_sample.story91 KB
AshleyT-Pollard
Staff
7 years ago
Hi Radosław,

Thanks for sharing that file here with us. I was able to see the very slow performance and increase in memory usage, but I couldn't get Storyline to crash after clicking around a lot and even moving items within the setup.

I'll share a screen recording of this with my team and a copy of this file as we continue to dig into the performance issues.
AshleyT-Pollard
Staff
7 years ago
Hi all,

We released a new update for Storyline 3 today, Update 4 is available for download here. One of the items you'll note fixed was how Storyline could become sluggish or display a low memory error, especially after several hours of use. We found a memory leak and fixed the problem. We're sorry for the frustration it caused.

Please let us know if you run into that error message again in Storyline 3 or Storyline 360.

Our team is continuing to keep an eye on other performance issues with both of those Storyline versions, so we'll keep you posted on that too!