We are getting this error on a machine that is running Windows 10. It is an HP Z600 workstation, has dual Xeon processors and 32Gb of RAM. Storyline is the only application running. Every time we get this error it is not possible to save the file (we are lucky to get a file recovery though). This error only occurs with Storyline 3. When we check the memory availability, we have more than 28Gb free. Grateful to know if anyone else has such issues? Les

Hi Leslie, Try opening this folder in Windows Explorer, and delete all the files in it: %appdata%\Articulate\Storyline That should free up some space. If you're still having trouble, reach out to us here. Our Support Engineers will help you troubleshoot further!

I've just discovered this thread after searching for several days for any clue to why storyline 360 has been running so slowly and clunkily (is that a word?) recently. I was thinking that something in the last update or two must have introduced a bug? But in seeing this tip from Alyssa - I found this folder (Win 10 system) C:\Users\User\AppData\Local\Articulate\360 Then deleted all the files inside it - there were over 6000 in there. This immediately restored a good chunk of the missing performance and cured the frustrating latency from the UI. I can only assume that Storyline was running out of application memory or system resources in some way. Can I recommend to the Storyline dev's that if my hunch is right? (admittedly it's a guess on my part) - that they consider an automated way to purge the contents of system file locations like these....so the app keeps running more smoothly over time. Regards (And thanks Alyssa if you're still on the team there)

Oh wow, 6,000 files? My 360 folder only has about 200 files in it. I'd want our support team to take a closer look at your system to ensure everything is working the way we'd expect. If you start seeing a build-up of files again, reach out to us here. And be sure to let me know your case number so I can follow along. Keep me posted!

Thanks for sharing your experience, Katy. Really sorry you're also seeing that low memory notice when publishing to Review. I'm curious if you run into the same message if you try a different publish option? Can I also confirm if you tried clearing your temp folder to see if that helps? Here's how: Simply open Windows Explorer, type %temp% in the address field, and press Enter. When your temp directory opens, press Ctrl+A to select all the temp files, then press the Delete key on your keyboard. A few temp files may currently be in use that can't be deleted. When prompted, you can skip those. Try to publish your project file again. pro-tip: we recommend working from a local hard drive, since network or flash drives are known to cause odd behavior. Let me know – I'll be standing by!

SL3 is a 32 bit app so cannot access all of that memory on the first 4gb. Are you running out of disc space on C:\ If not you may need to open a support case.

Storyline 3 Error: Available Memory is Low

KatyAtkinson-b4
Community Member
7 years ago
I am experiencing the low memory error message as well when I try to publish a course to Articulate 360. This is a new computer, and I checked the app data and it looks clear. Not sure why I keep receiving these error messages every time I publish. Any help would be appreciated!
JuliaField
Community Member
7 years ago
I like others are having problems with Storyline 3 and its driving me mad. Have masses of space but I am getting to the place where I can not reliably work on a project. The %appdata% option did not make a huge amount of difference.
AshleyT-Pollard
Staff
7 years ago
Hi Julia,

I'm sorry those steps didn't work for you - but our Support Team is happy to work with you one on one to find steps that will work! You can reach out to them directly and they'll walk you through some additional troubleshooting.
NicoleAnglin
Community Member
6 years ago
still same issues. Very frustrating.
LeslieMcKerchie
Staff
6 years ago
Oh no, Nicole.

I took a look and I see that you are on an Articulate 360 Teams Subscription, so I assume you're running into issues with Storyline 360.

I see that Crystal shared some tips with you here, so be sure to reach out to one of our support engineers here to get priority support so we can help get you back in good working order if needed.
RebeccaDaven344
Community Member
4 years ago
Hello everyone, I have a very large and VERY time sensitive Storyline 360 course that I am having trouble saving. Over and over again, I am getting a "System running low on memory" error and I cannot save the file. I have removed everything I possibly can from my Desktop, as well as our Network drive and cannot save this file anywhere. Through looking at past entries on the blog, I ran across this one - https://community.articulate.com/discussions/articulate-storyline/storyline-3-error-available-memory-is-low. It states in there to remove all of your files from %appdata%\Articulate\Storyline or C:\Users\User\AppData\Local\Articulate\360. I worked with my company's IT support and we didn't find either of those pathways but we did find this one:
C:\Users\MyNetworkName\AppData\Local\Articulate\360\ApiCache\v1\ that has about 2,200 files in it. BEFORE I delete anything, I want assurance that deleting all of the folders and files in that pathway will resolve my low memory issue and that I will not be deleting anything that I need. Please advise ASAP as I said, this is a very time sensitive project.
- PhilMayor
  Super Hero
  4 years ago
  I don’t think you can get assurances that it will fix your memory issues.
  
  For me memory issue is more related to the size of the project, as well as the number of large assets in the project.
  
  Sent from my iPhone
SandraLoach-9de
Community Member
4 years ago
Just to add to Phil's reply, I would say it's more likely to be your project size that is causing the issue as I had this with a particularly large project. I resorted to amending the file name every time I saved it just to get it to save and not corrupt the file.

I do regularly delete the cache on my laptop to release space on my laptop (I save my projects to a network folder), but this didn't resolve the issue with the large project file that wouldn't save.
LeslieMcKerchie
Staff
4 years ago
Hi Rebecca,

Thanks for reaching out to our support team as well. I can see that you are working directly with Johnrey.