Forum Discussion
Storyline 360 audio not playing when published
Oookkk so it's fixed now but I couldn't tell you how.
Basically I was wondering if it was a server/network issue. Where I work we use a network drive on a local server room. So I copied the SL360 file to my desktop and published locally there. All the audio files were larger than 1KB now and played just fine. When publishing the version on the network drive, all audio files published fine all of a sudden as well.
Wish I could help more on how it's fixed but glad it's working now. I'll have some of my folks here try to publish as well and see if they get the same fixed results. If I find anything else I'll post it here.
**Edit** So I had my colleague try to publish it out and the audio 1KB issue came back. She has SL360 ver. 3.17.16188.0. When I published my version out, it fixed the audio issue again. So may be a version issue? Strange thing is she cannot upgrade her SL360 software so may be stuck until she can upgrade.
**Edit 2** So went to publish out a LMS SCORM package and found the issue resurfaced again! All the audio turned back to 1KB. However, I was able to fix it again by previewing the whole course in SL360 then publishing. I tested this same fix with another colleague with no fix and then new fix and got the same results. So maybe not a SL360 ver. issue but a necessary preview process before publishing? Again, this works for me at least for the time being.