Forum Discussion
Storyline 360 audio not playing when published
Today (4/16/18) I republished some courses (minor edits, no changes in settings) that are no longer playing the audio when viewed from a browser or from the Storyline output. The old versions played...
Hello Anna and welcome to E-Learning Heroes. 😊
Thank you for reaching out and sharing what you are experiencing as well. Interesting that it's intermittent and not happening to all of your co-workers. Is everyone viewing in that version of Chrome?
With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
Hi, Yes, we're all using the same version of Chrome. I am not able to upload my course for proprietary reasons.
Hi Anna!
Thank you for the update. Would you be comfortable sharing either a screenshot or screen recording with us privately? Our Support Engineers are happy to sign an NDA if necessary. This will help us understand exactly what is getting in the way of the audio not playing.
