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PankajSrivas167's avatar
PankajSrivas167
Community Member
1 month ago

Storyline 360 Block Not Working in Rise 360 on iOS Mobile App

Storyline 360 blocks used in a Rise 360 course are not working in an iOS mobile app. The content works fine on desktop and iOS mobile browsers, but in the iOS app it shows a black screen with a play button and does not load. Sometimes the slide freezes when closing.

An iOS debug error appears:
TypeError: undefined is not an object (evaluating 'this.videoEl.webkitEnterFullscreen')

Review Link: https://360.articulate.com/review/content/d3ff3040-3f50-4507-a337-65c621fa5a0c/review



SCORM: https://drive.google.com/drive/folders/1PW4LeArcRaCBKUET6TCseIYpAogem9u4?usp=sharing

Please confirm if this is a known issue and advise on a fix or workaround.

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1 Reply

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    1 month ago

    Hi PankajSrivas167​!

    Sorry to hear Storyline Blocks in Rise are not playing back as expected in the iOS app!

    I see that you've already submitted a support case, which has been received by our support engineers. Smart move! You're in great hands troubleshooting with them, and they should be following up with you shortly.

    We can continue the conversation there to keep everything in one place!