Forum Discussion

ScottKilbourne's avatar
ScottKilbourne
Community Member
3 years ago

Storyline 360 course freezes on the completion page and gives no completion

First let me say that this course was developed externally, and I don't have the Storyline file.  I'm guessing that 99-98% gets a completion with no issues, but some are not getting a completion and it hangs on the last page.  The course is laced with videos from start to finish and you have to watch the videos before proceeding.  The LMS is Success Factors and the version of Storyline used based on the story.hmtl file is Storyline 360, version: 3.48.24159.0.  Every time I have went through the course, the completion has gone thru.  

storyline 360
  • JoseTansengco's avatar
    JoseTansengco
    Staff
    2 years ago

    Hello Scott,

    Thanks for reaching out! 

    Since you haven't made any changes to the course, its possible that a recent browser update or a newly installed browser extension may be what's preventing your course from loading properly at the end. To troubleshoot the behavior, you can try: 

    • Viewing your course on a different browser
    • Viewing your course in incognito mode
    • Disabling any browser extensions that were recently installed 

    If the issue persists, we recommend reaching out to the project owner to have them upload a new version of your course published using the most recent version of Storyline 360. 

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