Forum Discussion
Storyline 360 crashes on preview and publish
Storyline crashes when I try to publish or preview. This also happens when trying to preview a single screen.
After the crash, I would re-open the file and sometimes it would complete the preview/...
Hi Kim,
I just responded to a question regarding your audio here.
- I'm curious if the crashing issue happens in any course you are working on or just this particular one?
- If you cannot re-create the issue in a new course, I recommend importing the file into a new one and proceeding.
- Do you know what version of Storyline you're using? We are currently on Build 3.59.26702.0 of Storyline 360. You can read all of the details here.
- You can check by going to Help > About Articulate Storyline
- If you are already on the latest version, you may want to repair your software.
If you'd prefer to work directly with one of our support engineers, you can do so here.
Hi – I just replied to your first email – but to answer your question – it is NOT just this course – it crashes at some point with ALL of the courses I develop –
I am a consultant – they like my work, but I am worried that the technical issues are putting a bad light on my performance –
HELP
Kim Myers
Consultant, Learning & Development
People & Culture
Government Employees Health Association
20201 E. Jackson Dr. Independence, MO 64507
Ph: 816 434-2516 | kim.myer@GEHA.com
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Thanks for the additional details, Kim, and I'm so sorry for this trouble.
Per Leslie's recommendation, can you follow these steps to quickly repair Storyline and let us know if that improves things?
If a repair doesn't help, connect with us in a support case here so we can work with you 1:1 to resolve this quickly!
Also, your signature came through when you replied by email; you can remove that by clicking the Edit button in your response. Here's a demo.
It's been happening to me for a LONG time. Crashes many times a day in SL3 and I recently moved to SL360 and the exact same thing happens. Happens to other people I work with as well. I have sent in files to Articulate in the past and there is NO reasonable path to a fix. It's always the same thing, like what were you doing when it happens. The real way to fix this is to generate a debug dump log file like other modern pieces of software, but it appears that is not built into storyline. So I gave up trying to troubleshoot and just have to live with this happening many times per day on all lessons I work on, some created by others and some created by me.
Its funny because SL3 would crash when I was running Parallels on a Mac, but it happened way less frequently probably because Parallels manages the memory better and you set how much windows consumes. When I moved to a brand new Windows 10 machine last year, the problem got exponentially worse. I think the root problem is that SL3/360 has poor memory management and there are tons of memory leaks in it... But I have no choice. So I save about every minute I work. The auto save feature does not work either.
