Storyline 360 crashes when try to copy/paste

Ok, what about copying text from Word/Notepad? It sometimes gives me crashes. My culprit is follow changes in word, but I've tried to copy text over to notepad and copy it from there and to the storyline, but still - it crash.

It works copying between Word and Notepad. I've found the culprit, however I had to use some website that shows ALL the chars in text (https://www.soscisurvey.de/tools/view-chars.php).

As I'm using latin extended fonts, I have ą letter in my alphabet. Tracking changes in word left only 'tail' of the ą, which didn't display, neither in Word, Storyline or Notepad. 

If someone is experiencing that kind of bug I suggest to use the site above. Wouldn't blame SL team for that much - that's not expected behavior of any text editing app.

Thank you for the update Mateusz! I know others will find this very helpful!

Hello, everyone, 

I am also experiencing the issue with SL360 crashing when I attempt to copy/paste from MS Word.  This issue began after I ran the latest update. From the posts above, it appears that this has been a known and reported issue for quite some time. 

Can someone please share any resolution to the issue?

Hi Debra,

I'm happy to look into the crash with you. A few questions to help us unlock a fix:

• What version of Word are you using?
• What happens if you copy text between Word and Notepad?

Also, our Support team can troubleshoot in real-time while you copy and paste text from Word into Storyline 360. Let us know if you can do a screen share with us: 

• Connect with Our Support Engineers

I'm trying to do a simple copy of a paragraph on the top half of a simple slide to paste just below, and it crashes every time.I'll work around it, of course, but I don't think that's supposed to happen. ;)

Hi Zuzana,

So sorry for the trouble there! You're right: constant crashing should not be happening.

Referencing Debra's case, here's what we uncovered:

The issue roots in a previous bug where Storyline would crash when the clipboard has content, which happens when you copy content from an external source like Word. Based on our discussion you confirmed that you usually use Word in copying content and paste it over to Storyline. You are also still using the old trigger workflow.

With that, we've concluded that the issue indeed roots in using the old trigger workflow when copying content from Word. Since you installed the latest update of Storyline 360, the crashing should stop.

Let me know if you see the crash on the latest update of Storyline 360, Update 43. You can also work directly with us through this link.

Oh no! It happened again!

Here is a particular use case: I was able to copy-paste from Powerpoint but now I'm trying to copy-paste from a textbox in SL360 to another textbox in the same layer and SL360 is crashing.

I've done the update and it still occured. I've imported the .story into a new one and it still occured.

My "workaround" has been to copy-paste the text the other way (the "paste" area became the "copy" area) and it worked. Is it possible that the problem was the "complexity" of the text I tried to copy-paste? I have different sizes, bullet points, text-alignment and bold text.

Hi Joyce,

So sorry to hear about the crash. I'm happy to jump in!

I used Storyline 360 Update 43, where I'm having difficulty recreating the crash during copy/paste. Here's a quick video of my experience.

Would you mind sharing your file with me? I'd like to try to replicate the crash with your textbox and let you know how it goes! You can send the Storyline file to me privately through this link.

Thanks for the update, Mateusz. I'm glad to hear that the latest update is working better for you.

Can you share what you mean by 'the letters look bad'? I'd be happy to take a look.