Forum Discussion
Storyline 360 crashing when I try to add a character
Hi folks,
This hasn't happened to me before today but it's nonstop now and I basically can't make any progress.
Almost every time I go to add a character to a slide the program freezes and I have to use Task Manager to get out of it. Needless to say, if I haven't saved in the last 10 minutes it's sad times.
As well as freezing when I add a character, it also shows a wee red X and part of a word, which I think is the character (but isn't). It isn't expandable or closeable (because the program has always frozen at this point). I've attached a screenshot. "Lydia" was already there -- she's not the one I was adding. I'd welcome any suggestions because I'm losing my mind.
7 Replies
Hello Karen,
Sorry that you've run into this issue. Contact our support team and they can look into this for you. https://access.articulate.com/support/contact/360-teams
KarenTaylor-c19 - did this ever get resolved. I've tried the several recent versions of Storyline with the same results.
Hello Rider,
Sorry to hear that you ran into this issue.
If you're already working locally when making changes to your Storyline 360 project, I recommend doing the steps in this article to repair your Storyline 360 installation. Note that some steps require admin rights, so please reach out to your IT team if you are not an admin on your machine. If the issue persists, please open a case with our support team here to connect with a support engineer for further troubleshooting.
I am unable to add any character. The program freezes and the only evidence is a "The image can't be displayed" text next to a red X. I have cleaned out my temp files, uninstalled/restarted/reinstalled at least six times in the last hour and I've made no progress. I am working locally. I've submitted a ticket but am desperate to know if you were able to resolve this issue...?
Hello CherylRyan-099b,
I'm sorry to hear you're experiencing this behavior. Great call opening a support case! I see that you're working with our colleague Ian. You are in excellent hands!
We'll continue the conversation over in your case, so everything is in one spot!
Have a great start to your day!
Hi Cheryl -- I've been experiencing the same issues this past week. Was the issue resolved and how was it resolved? Thank you kindly.
Hi DeanneDao​!
Sorry to hear you're experiencing crashing while authoring in Storyline!
I see that you've opened a support case and are deep into the troubleshooting with my teammate, John. He should be following up with you shortly!
We can continue the conversation there to keep all information in one spot.
