Storyline 360 File Keeps Crashing

Uh-oh, Janet! I can try and help you sort this out. I have a few questions to start:

• Is this the only file that is giving you trouble?
• Is the file saved to your local hard drive?

This file does have quite a bit of media, so I can see how it may take a while to publish. However, I was able to successfully publish it for LMS with SCORM 1.2. The output file is attached here. 🙂

Hi Janet,

Did you copy the slides or follow the import process here? I'd suggest the latter, as I've heard of issues with users copying. 

Also, since Alyssa was able to publish it, I'd also want to make sure you're on the latest update  (Update 11) of Storyline 360 and meet at least the minimum requirements here.  Can you try publishing it again with only the Storyline application open and publishing it to the Local drive as well? 

Hi Janet,

I just tried publishing your file again to see whether Storyline would crash, and I did have trouble closing the file after publishing it. I'm not sure why this could be happening, so I'd like our Support team to take a closer look. I'll share your file with the team, and they'll reach out via email as soon as they have more to share. 

Good to know, Wendy. Thanks for sharing your case number--I'll follow along with that one, as well!

Having huge issues with storyline 360 the past 2 months. Keeps shutting down for no apparent reason... Since no changes have been made to my computer those months I would say maybe it has something to do with an update or so?

So sorry you've come across this roadblock, Teo. We can help!

First, a few questions to get the basics out of the way:

• What version of Storyline 360 you're using? To check, click the Help tab, then click About Storyline.
• Does Storyline keep shutting down with multiple projects or one in particular? If it's happening with multiple ones, a simple repair should help. If it's with just one, could you share the .story file with us, so that we can take a close look?

Hey,

I updated today. Everything works like a charm now. Thanks neverthless

Thanks for keeping us in the loop, Teo. That's mighty excellent news! 🎉

We're here if you need anything else!

This is happening to me right now. I’ve been working with storyline all morning and afternoon and it’s been fine. Then it started to crash and no matter what files I opened it crashes. I’ve restarted my computer uninstalled and reinstalled storyline 360 and still have the issue. I’m on a tight timeline and of course this is the worst possible time for it to crash. Anybody have any ideas why?

I’ve also deleted my temp files in AppData/Roaming/Articulate/Storyline and it’s still not helping.