Forum Discussion

BartVandenBr646's avatar
BartVandenBr646
Community Member
3 years ago

Storyline block issues

I am creating a rise course and I created a character chooser in Storyline to insert as a Storyline block. However, I'm running into some issues that I hope someone can clarify.

On my mobile:
1.  I can access the storyline block when reviewing my Rise course (in review) but there is no way to exit the storyline block bacause there is no x to close.
The x is there when I load the storyline block directly. This missing x prevents me from continueing the course.

2. As a work around, I tried to add a "continue" button with an exit trigger in the storyline file that displays only on mobile but that does not close the player in Review either.

You can find the storyline file here: https://360.articulate.com/review/content/b31ae046-9789-498a-8362-bb562a0ba5eb/review

You can find a rise course with the storyline block inside here:
https://360.articulate.com/review/content/b3e748bf-e440-4378-b650-626e5657ce41/review

Update:
I tested this with 2 mobile browsers (Chrome and Brave). The x is missing on both of them. However, the functionality is still there. The overlay closes when I tap the upper right corner. My thought is that the x has the same color as the background. I even changed my player color from custom to light but that did not solve the issue.

Hope I was able to make myself clear. If not :) please ask.

Rise 360
  • KellyAuner's avatar
    KellyAuner
    2 years ago

    Hi, everyone!

    I have some great news to share!✨

    We have released a new update for Storyline 360 (Build 3.78.30680.0). An enhancement that's included in this update:

    •  Storyline blocks in Rise 360 courses now display full-screen on mobile devices when player controls are turned off.

    To take full advantage of this feature, please update Storyline 360 to the latest version.

    If you have any questions, please let us know and we'll be happy to help! You can reach out here or privately in a support case.

  • KelliLongfel387's avatar
    KelliLongfel387
    Community Member
    3 years ago

    A workaround I've used in the past to have an "X" to exit a storyline block is to ensure that the storyline player has at least accessibility controls checked under player controls. See if that helps!

    • BartVandenBr646's avatar
      BartVandenBr646
      Community Member
      3 years ago

      Hi Kelli,

      Thanks, for the answer. I enabled accessibility controls but unfortunately, it did not solve the issue.
      See attachment.

  • SandraAria-501b's avatar
    SandraAria-501b
    Community Member
    3 years ago

    Hi,

    I have created some Stroryline files with character interactions and added these blocks to my Rise course. When I review my course, everything is fine, but when I upload the course to my LMS then character interactions act weird, for example when character is changing the state (pose and expression) it is loading quite slowly new pose and expression, usually it has been very smooth.

    Any idea what might cause this error?

    Best regards,

    Sandra

    • Crystal-Horn's avatar
      Crystal-Horn
      Staff
      3 years ago

      Hi Sandra! That behavior with your Storyline characters is unexpected. Could you connect with us by clicking here? You can privately share your course, and we'll troubleshoot to find out what's happening!

      • SandraAria-501b's avatar
        SandraAria-501b
        Community Member
        3 years ago

        Hi Crystal, I submitted a case some time ago. Haven't heard back anything. Is it possible to check the status?

        Thank you!

  • Crystal-Horn's avatar
    Crystal-Horn
    Staff
    3 years ago

    Hi Bart,

    Will you be hosting your course on a web server, or in a learning management system? When you export your course for those formats, it will cut down on a lot of the UI that you see when you export your course to Review 360. You can also use the Share link directly in Rise 360 to preview your course on mobile. I understand, of course, if you need to use Review 360 to gather feedback before you go live with the content.

    That said, we are tracking requests to make the Storyline block X more visible to more easily exit the course. The exit course trigger in the Storyline block, in a Rise 360 course, however, may close out the entire course, and not just the Storyline block. That trigger is sent to your hosting provider, and the provider will interpret it to close the entire course.

    I'll share any new developments we have about the X changing to be more visible without hindering Storyline slide content.

  • NicoleBrady-9af's avatar
    NicoleBrady-9af
    Community Member
    2 years ago

    Hi Sandra and Crystal,

    Have there been any follow ups on the situation with the X for the storyline block? I am having the same issue. 

    Thanks

    • AngeloCruz's avatar
      AngeloCruz
      Staff
      2 years ago

      Hi Nicole! I have replied to your post here.

      We don't have an update on the request yet. We'll keep this forum post updated if we make any changes that will help.

  • KellyAuner's avatar
    KellyAuner
    Staff
    2 years ago

    Hi, everyone!

    I have some great news to share!✨

    We have released a new update for Storyline 360 (Build 3.78.30680.0). An enhancement that's included in this update:

    •  Storyline blocks in Rise 360 courses now display full-screen on mobile devices when player controls are turned off.

    To take full advantage of this feature, please update Storyline 360 to the latest version.

    If you have any questions, please let us know and we'll be happy to help! You can reach out here or privately in a support case.

  • HPLife's avatar
    HPLife
    Community Member
    4 months ago

    Hi, I don't think storyline blocks currently work correctly on mobile devices. Please fix!

    Content scrolls over Storyline full-screen display.

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