Forum Discussion
Storyline blocks not appearing /functioning properly in Rise
We have a Rise course that includes Storyline blocks as lessons. About a week ago clients started complaining that random Storyline blocks within the Rise course were not displaying properly, blocking users from continuing the training. The Storyline blocks appear as black shapes with no player controls or content visible. We've republished for Scorm 1.2 and reloaded into our LMS. We can't find any errors when testing in Rise. But that didn't solve the problem. For different clients, it's different Storyline blocks that are not functioning. Any idea what's going on?
Hello. I am experiencing the same problem. The embedded Storyline blocks play without problem when checked in Rise 360 preview. When they are changed into Scorms and loaded on the LMS they do not display the main pictures, they are just a white or black background, but the action buttons are displayed. Have you got a fix for this as the course is live and we are receiving complaints.
Thanks Carl
Hi Carl,
I recommend testing your course with the industry-standard testing engine SCORM Cloud. If your Storyline blocks work in SCORM Cloud, the issue could be with your LMS.
The following video tutorial demonstrates how to use SCORM Cloud with Articulate content:
https://community.articulate.com/series/learning-management-systems-lmss/articles/how-to-troubleshoot-your-lms-with-scorm-cloud
If the issue also occurs in SCORM Cloud, I would love to have one of our support engineers work with you on this. Feel free to open a case here.
I have a related issue, I think. Since a few days ago, anytime I add a storyline block to Rise, it appears as a black screen with the title and a play button. In the last few courses I built, the storyline screen displays. This is definitely my preference and expectations, it doesn't feel very integrated to have this funky display rather than the default first screen, and it disrupts the user flow. I have updated storyline with no positive changes....is there a setting I am missing?
Please advise, thanks!
Hi Suzanne, thanks for reaching out! Does your Storyline course have media such as a video on the very first slide of the course?
If you're having trouble checking, can you please send a copy to us privately and submit a case here?I have video on the 2nd slide of some of these, and no video on the others,
but audio.Here are 2 samples to check if possible?
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Hi,
Ran into a problem on Rise with Storyline blocks not letting me progress whilst using chrome/firefox on an android mobile. I think I identified the problem as being the newer "modern player" being used when the Storyline content is published.
If you look at the first attached image you can see a faint cross at the top left by the menu. It seems that the modern player creates a fullscreen overlay once the Storyline block is opened. It's not obvious this has happened, and meant that I was unable to progress the course.
I republished using the classic player (see the second image) and when this opens it’s much more obvious it’s a separate element that the learner is looking at, one which they need to close.Hope this helps. It’s a shame the modern player does this, as it does look much better on a laptop etc. There’s no border, so the Storyline block merges into the page much better. Perhaps if the modern player wasn’t entirely transparent, then it would be more obvious that the learner needs to close a popup before progressing.
Ian
I am having a similiar problem, Storyline blocks are not displaying in a Rise course Web File hosted on Sharepoint.
The storyline blocks appear as White (blank), but you can scroll past the blank spaces.
Any ideas?
Hi Heidi! I replied to your post here.
