Forum Discussion

LeahLudwig's avatar
LeahLudwig
Community Member
3 years ago

Storyline closed captions not displaying when project is published as video

Hello. I have a Storyline project that has a few slides on which I want closed captions to display. I've added the Player.DisplayCaptions trigger on each of those slides, to start the captions when ...
storyline 360
  • KellyAuner's avatar
    KellyAuner
    2 years ago

    Hi, everyone!

    I have some great news to share. We just released another update for Storyline 360. In Update 73, we’ve included important fixes and new features!

    One new feature we’ve included:

    Boost video accessibility by including closed captions when publishing projects as MP4 video files.

    To take advantage of this update, launch the Articulate 360 desktop app on your computer, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

    Please let me know if you need additional help!

KellyAuner's avatar
KellyAuner
Staff
2 years ago

Hi Dana,

Thanks for reaching out!

I'm sorry to hear that you're running into this issue after updating your software. I'm happy to help troubleshoot to investigate what's going on.

  • Are you using the latest version of Storyline 360? Currently, we're on build 3.73.30119.0.
  • Can you please share a bit more detail on what you're seeing? Are you receiving an error message?

I'd like to take a look at your file to investigate what's going on. You can upload it here or share it privately in a support case. We'll delete it from our systems once troubleshooting is complete. 

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