Storyline course randomly getting "stuck"

Good Afternoon, Sarah.

Could you ask one of your affected learners to create a screencast showing us the issue that they are experiencing?

Once they've done that, please send us a copy of your .story project file along with a link to their screencast so that we can take a deeper look into the root cause of the problem.  Thanks!

Thank you for your support. I'm working on getting the screencast. I can't recreate the issue myself, and no one on my team has been able to. The course freezes in different spots for some, while others get through it just fine.

Thanks for the update Sarah.

We're seeing he same issue in a very large Storyline course (>300 slides - don't ask...) that we're working on and we've sent some information to Articulate Support. We've tried optimizing in the publish but we're still seeing the course freeze on certain systems. I'll circle back if/when we learn something...

Thanks for the update Michael. You're 'don't ask' made me laugh

Sarah, I'm working with Michael (above) on the same issue. Can you tell me what browser your learners are using? --and are they all using the same browser: the unfortunate 40% and the successful 60%? Just curious in this case. Thanks.

Hello All,

My Team is also trying to troubleshoot something very similar, hope to find some solution.

Something which might be irrelevant, but what we noticed was that the issue could be because of the system processor capability, which might not be able to take on the course with heavy content. We have not been able to conclude on this however.

Someone Please help :(

Thanks

Hi Niranjan and welcome to E-Learning Heroes! We are waiting on all the issues shown above, for the same reasons that you mentioned. Seems to be computer specific and, in Michael's case, was not reproduced when viewing course content. Hopefully we will get some updates soon. 

Hello everybody,

For the freezing problem, we thought of doing the below 2 changes and see the result.

1. The course has a background image, the size of background image may cause the freezing issue. So, we need to reduce the background image and check.

2. The course has restricted navigation with a timer on each slide. We will need to remove the timer in the course and check.

But the problem we are facing here is, we dont have source PPT's with us, we just have SCORM available with us.

So, we commented the 48--> line for each slide, but still we can see the timer available on the course.

Can anyone tell us, the possible ways of changing the above 2 with the available SCORM.

Good Morning Jamuna, and welcome to Heroes!

Articulate does not support the modification of our published output (although there could be someone here in our community that might have a recommendation for you), so you'll want to get hold of the source files in order to make this type of change.

Also, your reference to "source PPTs" makes me think that rather than posting in our Storyline Forum, you may want to post your question in our Articulate Presenter Forum.

Good luck with your project!