Forum Discussion
Storyline crashed, no autorecovery!
It appears I've lost four hours of work. Storyline crashed, then when I restarted it there was no autorecovery option. Under the %AppData%\Articulate\Storyline folder there was no temp fil for my project, even though it is supposed to be getting backed up every ten minutes. Is the temp file being stored somewhere else now or what is going on?
5 Replies
And again today, with a new project. No record of the project ever existing, no file in my recents or in my temp files folder.
Genuinely amazing that a product that costs this much is this unstable. As soon as I learn an alternative, I am jumping ship.
I am on a small committee for state-wide government learning and development personnel. I have suggested we find a product that does not have random crashes without recovery. It happens far too often, and about half of the time, for me, it crashes when I hit to save the project. Then I get told that my appdata version is corrupted or was created with an earlier version, which is like mocking the user for Articulate's problem.
Hi RicSimmons-a46a,
I'm sorry to hear that this has been your experience when authoring in Storyline!
I see that you've previously opened a support case being handled by my teammate, Robert. As he shared:
"I also acknowledge that your file is not saving consistently in Storyline 360. Thank you for sharing that you're working on your local hard drive. That's very important. Based on your description, I want to confirm whether the issue is isolated to a particular project file or it happens to any file including new ones for testing.
If the problem is project or file-specific, one solution you can try is to import the slides from your project into a new one that doesn't exhibit the issue. This article will give you a refresher on how to import Slides from other Storyline projects.
If Storyline 360 isn't working properly, and the problem occurs on other project files, Storyline shouldn't be doing that. Please follow the steps in this article to fix the installation.
I hope that's useful. Feel free to share how it works out or ask if anything comes up. I'll be glad to help!"
I've also resent Robert's latest email, so you can reconnect with him!
What options are you considering? Despite its problems, I've found Storyline a much more user-friendly and powerful tool than Captivate, which is the only other contender that comes to mind. Other options, such as PowerPoint, don't even come close.
True about Captivate as far as being less user-friendly. It is telling when a colleague asked if we could go back to Storyline 3. I have had 4 different files suddenly crash, so sending a single file would not be that useful. One item is this reminds me of is an old program I used that would suddenly crash when a "Control Z" limit was met, rather than only being able to go back 'so far.' This acts the same. I know that same colleague complained that sometimes it takes over 10 minutes to actually save a file after the icon is clicked. We have 32 GB Ram and i7 chips in our Dells. I too, have noticed I can hit save and go on a break.
