Storyline randomly crashes on preview
I have 11th Gen Intel(R) Core(TM) i7-1185G7 @ 3.00GHz 3.00 GHz and 16 GB of RAM on Windows 11. I'm on my C drive, not the network.
On multiple files, when I preview in the timeline or Preview> Slide, I crash. I can even tell that if it pauses too long in the timeline or stops at 50% when previewing, it will crash. There is no error; it just shuts down.
I've installed and uninstalled Storyline. I've tried the main one and the x64.
I've reimported the files into a new Storyline project. I've deleted scenes and slides.
It's random, so sharing the file won't help. Usually, when it crashes, I can open it up, and then the preview works just fine.
I have a dual monitor, which I know causes some problems with the color picker, and I've tried keeping the main screen on just the laptop or on just the monitor.
I've googled, and other than suggesting that I delete and reinstall Storyline, which I've done twice, I haven't found any other suggestions.
I've had this problem on three different laptops. The first two, I assumed, weren't strong enough, even though they met the specs. Now I'm using the same laptop as a peer, and she doesn't have any issues with her Storyline.