Forum Discussion
Storyline360 Extremely Slow Saving/Opening
One of our users is reporting extreme slowness when saving or opening a storyline file - both Articulate360 and Storyline360 product installations are up to date, but the problem persists. What Can ...
Hi Everyone!
Great news! I'm happy to share that we just released Storyline 360 (version 3.82.31354.0), which includes a new 64-bit version of Storyline 360! Harness the processing power in modern computers with 64-bit Storyline 360. Large, media-rich courses benefit from increased stability and faster performance!
To use 64-bit Storyline 360, please update your Articulate 360 desktop app, then click the Install button next to the Storyline 360 app with the 64-bit and beta labels. The Install button will change to an Open button when the installation is complete.
This was highly requested, so we hope it serves you in your course creation! If you run into any snags, don't hesitate to contact our team in a support case.
Hi there, Colin. Check out these best practices for your user:
- Work with media files and resources on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior.
- You should also make sure the directory path to your project files and your published output is less than 260 characters.
- Avoid using special characters, accents or symbols in your file names.
We're happy to work more closely with you and your user if they are still experiencing extreme slowness. You can start that process here!
