Storyline360 will not save because it says I don't have enough memory.

Hi, Jennifer.

I'd like to connect you directly to one of our support engineers to help troubleshoot the issue you're having. I went ahead and opened a support case on your behalf, so you should also hear from our team soon via e-mail. 

Hi Jonna,

Try to save as story file  with another name in to another disk.

It won't let me save at all. As soon as I click on save it pops up with that message. I had to close it out with out saving. I restarted my computer. I stopped unnecessary programs from running and it still overruns with high memory resources.  I have never ever had so many problems with any other software. Storyline1 and Storyline2 were great.  Storyline3 and 360 have had so many glitchy problems.   My computer has 24GB of installed RAM. It's running an Intel Core i7 2.6GHz processor. Is that not enough?

Hi Joanna,

I'm sorry for the persistent issues you've had with Storyline 360 - it's definitely not the experience I'd expect or imagine that you'd continue running into.

I also noticed a few support cases for you, one with Cleo where he was still waiting on information. It seems that in that case Storyline was crashing for you, so that could be connected to what you're experiencing here. 

I'm going to reach out to Cleo with an update so that we can dig deeper into what's happening on your end. 

Hi Ashely,

Thank you for your reply. I had two tickets open due to two different issues. Both Cleo and Justin provided the same set of recommended steps which I did. At this point I can now save the projects but the other issues (4 second lag after each step and crashing after importing an object file) still remain.

I'm glad you can save again, but the lag and crashing is still problematic! I did escalate your case so that we could continue to work with you on this, so one of my colleagues will be in touch soon! 

Hi, Dan.

I'm sorry to hear you're experiencing issues when saving your projects! I went ahead and opened a support case with our engineers. You should hear from our team soon via e-mail. 

I'm also having the same issue -  "The project file could not be saved ... Not enough memory resources available to complete this operation". 

I am working on an i5, with 16 GB RAM, heaps of storage (its a new laptop), 64-bit operating system.  

I have lost hours of work - yes I do know that I should save more often but I am so focussed on the work and the deadlines that I don't always save as much as I probably should.  Given this issue I feel like I'd have to save every few minutes which is not practical.  

My IT department suggested that use End Task to close down Teams which I have done but it has not resolved the issue.

Two other people in this org are using Storyline and Teams without issue.  Could it be a problem with the latest version of Storyline - I am not sure if they have updated.

Thanks Maria.

Hi,

I have the same issue with Storyline360: "Not enough memory..." since last month or so.

My setup: 16GB RAM, i5 11th, 120GB disk space available, Win10.

I saved the file on my desktop instead of in a cloud-synced folder, I also installed a lower version of Storyline in case latest update had a bug, and I also modified my Windows setup to assign Storyline more RAM but nothing solves the problem and I’m still getting crashes continuously (few each hour).

My files are not huge (currently about 8 MB and never higher than 30MB).

What else could I try? Working under these circumstances is being frustrating.

Thanks in advance,

Edu.