Forum Discussion

BrianCoughlin's avatar
BrianCoughlin
Community Member
2 years ago

Strange "zoom" while previewing timeline

Hello All, 

Hoping you can help me run down a display issue I'm having.  When I hit "space" to preview the timeline, the screen (no matter what zoom level it set to) seems to zoom in and only show the upper-left ~75% of the screen (76.8% to be exact).  

However, if I scrub the timeline.. it's fine. Also, slide preview and publish looks fine.  

Tried uninstalling and reinstalling Storyline, and ensured .NET 4.8 is enabled.

Probably related to a video card setting somewhere.. but can't figure it out.  

Thanks,

Brian

 

storyline 360
  • JoseTansengco's avatar
    JoseTansengco
    Staff
    2 years ago

    Hi Brian,

    Thanks for sharing screenshots and a copy of your project file! 

    I can confirm that I am not seeing the same behavior on my end. Since the issue appears to be isolated to your installation of Storyline 360, try doing a repair to see if this helps. This procedure is different from a normal reinstall, and makes sure that your application is installed properly under the correct user permissions.

    If the issue persists, open a case with our support team here so we can take a closer look at what's happening. 

Related Content