Forum Discussion
Stuttering Audio Issues
Hi everyone, I've been using Storyline for three months and today when recording some new audio voice overs in Storyline after I edit and save the file it sounds like Max Headro0m (possibly a dated ...
Hello Kim, and welcome to E-Learning Heroes. 😊
I appreciate you letting us know that you're experiencing a similar issue. I do not see where Katrina opened a support case with our team, so I do not have any additional information to share.
I second the questions that Maria shared above:
- Are you working from a local hard drive? Working on a network drive can cause erratic behavior.
- Is your local folder set to auto-sync with a service such as OneDrive or Dropbox? If so, can you remove the automatic sync or save the project to a different folder?
If that's not the issue, I recommend reaching out to our support engineers so they can help you troubleshoot through a case.
Hi there - thanks for the reply. I am working off my local drive.
The only thing I can say is that the license is a corporate license - I think it uses single sign on for validation - but that's about all I know - it's never worked properly from the first installation - IT even looked at it and said it was installed properly -but I'm pretty sure there could be some security things perhaps? I posted in a different thread regarding the application crashing mid-stream - big red X on slide and frozen - I have to END PROGRAM in Task Manager - and sometimes (most times) it does it again immediately after - usually a full reboot has to happen -which is also a pain and I'm really struggling to do a good job for this project with so many issues- I don't think they (management) believe me when I say there are so many stops and starts with the application during the day that it impedes my productivity - and it's not my fault - but at the end of the day it just makes me look like I'm not as productive as I should be - and that is not a good feeling.
I don't know if you can help - or how you can help with regard to troubleshooting - I'm sure we'd have to get one of the IT folks here to be part of that conversation so they can allow you to examine what's going on - but if there is a DAT file or some file that I can send you that tracks errors - just tell me where to find it and I'll send it ....
HELP
Kim Myers
Consultant, Learning & Development
People & Culture
Government Employees Health Association
20201 E. Jackson Dr. Independence, MO 64507
Ph: 816 434-2516 | kim.myer@GEHA.com
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Hi Kim,
We can help! I responded to your post here with the next step to fixing the crashing issue: Repair Storyline 360.
I understand you're working off your local drive. Is your local folder set to auto-sync with a service such as OneDrive or Dropbox? If so, can you remove the automatic sync or save the project to a different folder?
If those tactics don't help, connect with a support engineer in a support case so they can investigate further: Submit a support case.
