Forum Discussion

karthishanmugas's avatar
karthishanmugas
Community Member
6 days ago

The expand/collapse down-arrow icon (triangle)

Hi Storyline Heroes Team,

I am currently using the Classic Player in Storyline 360 and am facing an issue with the Player Menu.

When I expand a menu section, the child items are displayed correctly. However, the expand/collapse down-arrow icon (triangle) for one of the menu items disappears after I click or open the menu.

The issue occurs in both:

  • Storyline 360 Preview
  • Published output

The menu hierarchy and child items are working correctly; only the expand/collapse arrow icon disappears.

I have already tried the following:

  • Checked and shortened the menu titles
  • Checked the menu hierarchy and nested levels
  • Tested the issue in both Preview and published output

Unfortunately, the issue still persists.

I am currently using the Classic Player. Could you please let me know whether this is a known issue with the Classic Player in Storyline 360 or if there is any workaround to resolve it?

I have attached screenshots showing the issue for your reference.

Thank you for your support.

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3 Replies

  • karthishanmugas's avatar
    karthishanmugas
    Community Member
    21 hours ago

    Hi Steven. 

    Thanks for your response. I need one more help. Could you please let me know how I can download this version?

    3.105.35604.0

    • CarlFink1's avatar
      CarlFink1
      Community Member
      14 hours ago
      1. Open the Articulate app.
      2. Click the tiny down-caret arrow thingy and select Other Versions...

         

      3. Select the desired version from the list.

       

      Two things:

      • This will uninstall the current version. You'll have to reverse the process and pick the most recent version to get back to it.
      • The down-caret thing you have to click is invisible unless you float the mouse over the exact right spot on the window, which I find really irritating.
  • StevenBenassi's avatar
    StevenBenassi
    Staff
    1 day ago

    Hi karthishanmugas​,

    Happy to help.

    I can confirm that we have this behavior logged as a bug in Storyline's Classic Player.

    • The arrow icon next to a scene in the Player Menu can disappear after the scene is selected or as learners navigate between scenes. Even though the menu hierarchy and child items continue to work normally.

     

    I've linked this discussion to the bug report so we can notify you as soon as a fix is ready. In the meantime, as workarounds, we suggest:

     

    We appreciate your patience, and I'm sorry if this has been slowing you down!