My manager purchased an Articulate 360 subscription for me in December 2023. I am leaving the company, but I know my license will be valid until December 2024. Is there any way that I can transfer my subscription (not courses) to someone else on my team so that they can continue utilizing the tool?
Hi Margaret,
If your organization has an Articulate 360 Teams type account, your Account Admin can transfer your seat (subscription) plus all courses for which you are the course owner to another team member.
See the Heading Remove Users and Manage Their Content
https://community.articulate.com/articles/articulate-360-teams-managing-users-groups-and-admins
Hi Margaret!
It sounds like you need to transfer ownership of your Articulate 360 subscription!
Glad to see Karl has been helping you! I've opened a support case on your behalf so our account management team can work with you directly to make these adjustments. They should be following up with you shortly!
We can continue the conversation through your case to keep all information in one spot.
Thanks for this info-- what if I do not have an Articulate 360 Teams account and just an individual account?
Hello Margaret,
I’m happy to chime in! Personal or Individual Articulate 360 subscriptions can't be transferred to another user. If you have additional questions regarding this, let me know.
Good to know, thank you! If I cancel before end of year, am I able to get a pro-rated discount as I won't be able to utilize the year's subscription?
Hi Margaret,
I let Ben, my colleague handling your support case, know about your additional inquiry. You're in good hands, and we'll continue the conversation over there!
Hi, can my user account/seat and all my personal content which sits within a team account subscription be transferred to another organisation?
Thanks
Hi Sara,
The online content you created is linked to your email address. If your administrator removes your account from the seat you are currently occupying and selects the option that allows you to keep your content, you'll be free to join another Articulate 360 Teams subscription while taking your created content with you.
I'd recommend opening a case with our support team so we can address your inquiry properly in case private details need to be shared.
