Forum Discussion
Articulate 360 License Transfer
I need to reassign some Articulate 360 licenses that were either incorrectly assigned or assigned to a now-departed team member. Anyone know how I can do that from the "Manage Team" page as an Admin? Thank you!
-Scott
24 Replies
When you roll over a team member you will see an "X" on the far right side. Simply click the X and it will delete the current member from the list and allow to re-assign that seat to someone else.
As soon as you click the "X" you'll be presented with "Enter an email" for the new user invitation.
Hey Scott and welcome to E-Learning Heroes :)
It looks like Bob has shared the steps with you here, but I wanted to pop in and share some documentation as well that includes removing and adding seat holders.
Hello Leslie,
What if I just have 1 seat and I am the admin and I want another colleague to use my license while I am away?
I try to type my colleague's email but the "remove and reassign" is disabled.
Would it work if I create a new password temporarily and I share with him my login details instead?
For the installation of Aticulate 360 he will need to download, he will need a license key, right? I cannot see this when I click on About Storyline.
Can you please assist me?
Many thanks in advance!
Amaia
Hello Amaia,
You can remove yourself from the seat and assign it to someone else if needed.
I would never recommend sharing logins. Your Articulate ID is yours alone. It's non-transferrable and shouldn't be shared with anyone. Click here for details from our terms of service.
When the user accepts the invite, there will be instructions on downloading the Articulate 360 Desktop App.
Thanks Leslie. However my "team" has just one seat. I am the only one we bought license for. If I remove myself, am I going to be able to invite my colleague that is not part of the team?
Thanks again!
Hi Amaia,
As long as you remain an admin on the team, you'll be able to assign seats to other users. Also, with an Articulate 360 Teams subscription, you can transfer seats to other users when team members leave the company or their roles change. In each 12-month period, you're allowed to transfer seats up to two times the number of seats in your account. For example, if your team has 10 seats, you can make up to 20 transfers per year.
If you have any questions on that please connect with our Customer Care team here or email biz@articulate.com!
Hi Ashley, I quickly wanted to check whether the concept of limited amount of transfers allowed still holds true and depends on the number of seats in our accounts? Thanks
Hello Alexandra!
One of the benefits of an Articulate 360 Teams subscription is that you can reassign seats when team members leave the company or their roles change. However, you can't frequently swap multiple people in and out of the same seat. In each 12-month period, you can transfer seats up to two times the number of seats in your account. For example, if your team has 10 seats, you can make up to 20 transfers per year.
Hi Amaia, How does Articulate 360 Teams subscription works ? Is all the apps in this subscription is web-based? If not, if we download/install to the desktop, then only one person can use b/c its on their laptop, correct ?
Hi Pavithra!
Your 360 Teams Subscription allows every seat on your team to install and access their own Articulate 360 desktop app!
Included in the Articulate 360 desktop app, you can access both desktop-based and web-based programs. Your desktop-based programs include Storyline 360, Studio 360 (Presenter 360, Quizmaker 360, and Engage 360), Replay 360, and Peek 360. The web-based applications include Rise 360, Review 360, Articulate 360 Training, and Content Library 360.
You might want to check out our FAQ page if you have any additional questions about your 360 Teams Subscription!
Thanks Lauren
Will the files save between transfer of licenses between users? (one employee is leave and want to assign to someone else but need the files)
Hi Greg!
Great question! Here's the content that is transferred between users: Rise 360 courses, label sets, and block templates; Review 360 projects; and Storyline 360 team slides.
Content created in Storyline 360, Studio 360, Replay 360, and Peek 360 are saved to a user's workstation. You'll need to share this content with the new user separately.
What if I am the Admin and I temporarily assigned the seat to myself? How do I assign the content to a new employee? When I try to enter the email of the new employee, I receive a message that says no results found.
Hi Julia, and welcome to E-Learning Heroes. 😊
Thanks for sharing what your current set-up is and what you are experiencing.
You first need to add the employee to your team:
Then, when you remove yourself from a user seat, you can transfer the content:
Let me know if you need any further help with this.
