Forum Discussion
Transfer Ownership If Member Leaves
Hi there,
I've searched for a solution, but I don't see one. I know that the course owner in Rise can transfer the course ownership to another team member. I am the coordinator of our team. What h...
Hi Amy and welcome to E-Learning Heroes :)
Thanks for reaching out! There isn't a way to access another user's Rise courses, but I can see how it would be valuable in cases like this where a user is no longer part of the team. We do have this submitted as a feature and we're tracking requests, so I've added this conversation so that we can update you when we can as well.
In the meantime, you can access Rise courses for a user that's no longer on your team with some help from your IT staff. Here's how:
1) Ask your IT staff to temporarily forward the user's email address to you or to grant you temporary access to their email account. You'll need this to complete step 3 below.
2) Add the email address back to your Articulate 360 Teams account as a user, temporarily.
3) Reset the user's Articulate 360 password here.
4) Sign into Articulate 360 with the user's email address and new password.
5) Transfer ownership of each Rise course to another user on your team.
6) When you're done, you can remove the user from your Articulate 360 account.
To avoid this scenario going forward, we recommend asking users to transfer their Rise courses to new owners before leaving the team, if possible.
Hope that helps in the meantime.
When we transfer the ownership of a course from Staff A to Staff B, do all the comments made int the reviews published by Staff A remains? How is the transfer of ownership affected the comments and review versions in Review 360?
This situation happens when a staff member has been reassigned away from a project to another mid review process. The new owner needs to continue the review and revision process.
Hi Andreas. Yes, you should see the existing comments in the Review 360 projects on the new owner's dashboard. Here's some detail about how the transferred content is handled. Let me know if you have more questions!
