Forum Discussion
Trigger Wizard Won't Open
Hello!
I have a hard due date on a project coming up SOON. All of a sudden, the trigger wizard won't open. I have to press escape to 'unfreeze' the program and do anything else. I have uninstalle...
Hi Anne! I'm glad that you reached out, and I'm so sorry you're feeling under pressure!
It sounds like you've tried going through some steps to repair the software.
- What version of Storyline are you using (2, 3, or 360)?
- Is this happening in every project that you work in?
Like Wendy suggested, I would try to open a new project and import your existing slides into it to see if you can continue working.
Hello,
I'm using Storyline 3. It happens in every project I'm in. Even when I open a new project and try to add a trigger to a blank slide. The IT folks suggested I let them re-image my computer and upgrade from Windows 7 to Windows 10. That's in process right now.
In the meantime, I downloaded Storyline 3 on my personal laptop, which runs Windows 10, to continue my trial and so far, I'm not having any issues there.
Storyline has always been my preferred authoring tool (I've been forced to use Captivate for the last year and I can't stand it), but this is going to be a tough sell if the issue is in the software and not due to my operating system.
I appreciate your help and any input you have! 😊
Anne
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