Unable to log into Articulate360 - blank sign in box

Hi everyone.  I have a similar situation.

Our group subscription ended, I tried to reopen before I knew there was an issue, and then the subscription was renewed.  But now, when I go to log into Articulate 360, I only get a blank screen.  There are no entry windows allowing me to log in.  Please help.

Hi Erik,

Thanks for letting us know what's going on and I'm sorry for the trouble.

• Close the Articulate 360 desktop app (double-click on the red X and then head over to the system tray. Right-click on the Articulate logo and select Quit).
  • Here's a quick video
• Please restart the machine and then try signing in again.

Let me know if you see any improvements from there!

https://community.articulate.com/discussions/articulate-storyline/articulate-storyline-360-sign-in-error-recurring
Hi all, I found a solution at the link above.  My firewall was preventing me from seeing the sign in screen.  Turning that off allowed me to get into Articulate and sign in. Woo-hoo!  Good job, hero community.

Great news, Erik. Thanks for the update and for sharing the link for anyone following along.

I had the same issue. Turned out the log in was available just not visible. Tried typing my username where it would go, hit enter, typed in my password, hit enter and boom logged in. 

Hi I am having this same issue since I got my new laptop yesterday. I just get a blank screen. I have uninstalled and reinstalled, rebooted, tried to sign in as administrator and NOTHING works. I have a deadline Monday and I have to have Articulate. How do I open a ticket and get immediate help please!!!!!!

Hi Kathleen,

I'm glad that you were able to contact our support team directly and I can see that you are working with Vevette to get back up and running.

I am having this issue as well. After restart, I was able to get the input fields for email and passwords to display, but every time I try to log in, this is what I get:

(I also entered an incorrect password one time on purpose just to see if that would change things, and a different error displayed saying my username or password was wrong. So I know I'm entering the correct password to receive the error listed above)

I had the same issue (parallels on Mac) and was able to resolve by restarting Windows.