Forum Discussion
Unable to publish to Review 360
I am trying to upload a course to Review 360 and when publishing it gets stuck at "Writing Player" stage - the progress bar does not advance for at least an hour. Clicking Cancel or the close X doe...
I spent an hour on zoom with an Articulate support rep just now. We worked together and determined that the issue was with Windows Firewall. When Storyline updated, Windows Firewall no longer recognized it.
Go to Settings / Network & Internet.
At the bottom of the screen, find and click Windows Firewall.
Find and click Allow an app through firewall.
Click on the Change Settings button.
Click on the Allow another app... button.
Click on the Browse... button.
The idea is to find all the Articulate executables and whitelist them for Windows Firewall. Mine were all under C:\Program Files (x86\Articulate\360. Each application has a subfolder there: Desktop Application, Desktop Service, Peek, Replay, Storyline, Studio.
Windows does not allow you to select more than one at a time, so you have to go through this for each executable. Pick one and double click it.
You will be returned to the list of allowed apps. Click the Add button.
Repeat for all the others.
After doing this, and restarting the system, full publish functionality to Review 360 was restored. I suspect that this might happen again with the next Storyline update. Just have to wait and see.
