Unable to publish to Review 360

I've been publishing many files over the past few days, and all of a sudden today, 2 different files in a row will not publish to Review 360. They are both stuck at the Writing Player phase and I have to force close Storyline. 

Hi Tim,

Thanks for reaching out and letting us know that you're running into difficulty when publishing to Review 360.

I've opened up a support case on your behalf so that you can work 1:1 with one of our support engineers on this.

You should be hearing from someone soon.

I too am having trouble publishing to Review.  My progress gets stuck at Uploading Course and won't go any further. I've been cancelling out when it gets to max of an hour.  Publish for  LMS is working properly for me.  

Hi everyone... and dear Staff - PLEASE HELP! (Case#02133280)

I'm having the same issue. At the point in the publish that it begins "writing player" the program just shuts down. I began having issues with the program closing a few days ago - sometimes on timeline playback, and other times when I tried to Preview Course. Then today, the closing on publish thing began. I even tried publishing for Web and LMS and the same issue occurs. I reverted to an earlier version, but it didn't help. I uninstalled and reinstalled the program, to no avail. I tried working from the C drive, but that didn't work either. And yes, I know this is a best practice, but when working with national clients you use the drive they ask you to use. Either way, I've been working off another drive for years with no issues. So that's not it. I went in and removed anything that changed states by cue points - you know... just in case - and that didn't work. I've removed extraneous template slides. I've checked triggers, layers, and under my bed. No monsters. What do we do??? 

If this wasn't the premier day for Star Trek: Picard this mess might have ruined my day. LOL.

I just encountered this problem today with a .story file that previously published to Review 360. I deleted my TEMP folder, rebooted my computer several times.  

Hi Jody,

Thanks for contacting us and sharing that you're running into a similar issue when publishing to Review 360.

• Is the issue specific to this file?
• Are you able to preview the entire file?

If you need us to take a look, then with your permission, please share your project file with our support engineers. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.

HI,

I'm using the trial version. I successfully uploaded some courses to Review 360 two days ago. But since then, any files that I try to add to Review 360 take more than a few hours and finally display an error message. I can publish the file to LMS, preview it and it works well on our LMS. The only issue seems to be when I try to publish to Review 360. It looks like this has been an ongoing issue? Has anyone found a solution to this problem?

Hi Divya, and welcome to E-Learning Heroes 😊

I took a look at a few of the cases shared by some of your colleagues in this conversation.

I do not have a definite solution to share because there were many conclusions from an empty scene to a corrupted file.

You mention that this was working previously, but the issue is specific to the past couple of days. Since the file is previewing as expected and published to the LMS as expected, it sounds like something we should take a look at.

With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.

I spent an hour on zoom with an Articulate support rep just now. We worked together and determined that the issue was with Windows Firewall. When Storyline updated, Windows Firewall no longer recognized it.

Go to Settings / Network & Internet.
At the bottom of the screen, find and click Windows Firewall.
Find and click Allow an app through firewall.
Click on the Change Settings button.
Click on the Allow another app... button.
Click on the Browse... button.
The idea is to find all the Articulate executables and whitelist them for Windows Firewall. Mine were all under C:\Program Files (x86\Articulate\360. Each application has a subfolder there: Desktop Application, Desktop Service, Peek, Replay, Storyline, Studio.
Windows does not allow you to select more than one at a time, so you have to go through this for each executable. Pick one and double click it.
You will be returned to the list of allowed apps. Click the Add button.
Repeat for all the others.
After doing this, and restarting the system, full publish functionality to Review 360 was restored. I suspect that this might happen again with the next Storyline update. Just have to wait and see.

Hi, Jason.

Thank you for taking the time to update this discussion with what solved the issue for you. I'm glad to hear you're up and running with Review 360 now!