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MarcBosscher's avatar
MarcBosscher
Community Member
3 years ago

Updated to New Version of SL today...Images turned blurry

Just like title says. Today several of my screenshots turned blurry. I even deleted them and imported new ones. Still blurry.  Wondering if today's update broke something? I know it was supposed to fixed image quality.

Of course this happens at the 11th hour of a project right before a deadline. 

 

  • Hi, Gina.

    Thank you for sharing the screenshots - the loss of quality is certainly visible when comparing the two images.

    I want to continue asking you some questions, so I can attempt to reproduce this issue, but you're also welcome to share the file through a support case so we can investigate this further:

    • What is the difference between the images in your document? Is the screenshot on the right side after publishing?
    • You mentioned you are using Presenter (Studio from Powerpoint). Which format are you choosing when publishing?