User Completion issue on LMS (Docebo)
Hey there team,
We've encountered an error on our end. Some users on our LMS (Docebo), are able to receive completion of courses even though they have not yet finished the course. The way our course is structured, it throws a completion to the user reaches the final page of the course.
This page is locked behind the results slide, which only directs a user to that completion page after passing the assessment with a score of 80%. There is no way for a user to navigate to this completion page without doing so. This page is removed from the course flow, and only accessed with a button interaction on the successful assessment results slide. A majority of users are receiving completion in this manner. (as intended) There are maybe a dozen users out of hundreds that managed to bypass this, and received a completion but have no recorded score of having taken the final assessment.
I've taken a look at some user's data, and it seems like some users haven't taken the final assessment, or the LMS isn't recording that they did. I've come to this conclusion because the LMS isn't recording their final assessment results. I could be wrong. It's not consistent though, some are only recording part of the assessment data, and others are not recording any
I haven't been able to replicate this problem on my end on SCORM cloud. Does this sound like a familiar issue to anyone? It could also be possible that the LMS is doing something that is affecting completion. I'm not sure where to even start with this issue without any way to replicate.