Forum Discussion

ShelvaBullock-3's avatar
ShelvaBullock-3
Community Member
21 days ago

User getting "Incorrect" Incorrect feedback in SL 360

Hi Community,

Has anyone come across where in Storyline 360, the Incorrect Feedback from the previous question displays instead of the correct Incorrect Feedback?

User and his supervisor (verifier) took the course on LMS and incorrectly responded to a quiz question. The Incorrect feedback that displayed was from the previous question. 

I reviewed the original Story file and verified that the "correct" Incorrect feedback should have displayed upon an incorrect response. 

Any ideas as to what could have caused this?

Thanks for the help!

 

Articulate 360
e-learning development
General E-Learning
instructional design
storyline 360

2 Replies

  • JHauglie's avatar
    JHauglie
    Community Member
    21 days ago

    We have seen this happen randomly. It's not something that we could pin down as a problem in either the LMS (SuccessFactors/SAP) or in the Storyline files. We resolved it (at least with the affected files) by instructing the users to clear their browser cache, close and restart the browser, and to ensure that they were connected to the LMS on a stable broadband or VPN connection.

    In one case (at least) we also republished the files, but the LMS admin team sees this as the "last resort" option, because anyone who may be partially through the material would automatically have to restart the course. And the admins prefer to not get nasty emails from learners as much as possible.

    So if it's only happening with these two users, then I would advise that you have them do "basic internet troubleshooting" - clear the cache, try a different browser, don't use a mobile device... and see what happens.

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