Forum Discussion
Vide issues
I used a lot of video/motion graphics in my learning design. I create most motion graphics using Adobe Illustrator, PhotoShop and After Effects. I set the ratio and size to the same 1920 x 1080, 16:9 as we use within Storyline 360. The problem is that even after I have done this and inserted the motion graphic I still have a black line to the right or the bottom of the slide when I publish to Review or to output. I have centered and aligned the video insert but the line is still there. Why is this happening and how can I get rid of it? Should I make the video and motion graphics bigger, such as 1924 x 1084? This is an ongoing issue, please can someone advise on what I can do? With thanks, Dan
https://360.articulate.com/review/content/721117f9-4a8e-4476-89fc-c3a1bce13e52/review
Hi, Dan.
Thank you for sharing the link to your Review 360 course!
Let me ask you a few questions to narrow down the issue:
- I saw a very thin black line on the bottom of the screen on section 2a (Safety). Is that what you're referring?
- Did you create the graphics in that section differently than the rest of the course?
- Can you share the .story file privately with our support team so we can investigate what's happening?
Hi, the thin black line to the bottom of the frame is supposed to be there.
The motion graphic was created in Adobe then inserted into SL as a video. I build the motion graphic at the same ration and size of the SL360 course but I always get a black line to the right of the screen. It is as those the video is not correctly aligned or is too small.
Yours, Dan
can you do a screenshot from your wrong black line right and bottom and mark it?
and upload it here
Jürgen
Hi, I am still having the same problem with the thin black in.
Hi Dan,
I'm sorry to hear you're experiencing an issue with this thin black line! I see my teammate, John, opened a support case for you. Are you able to share your file with us so we can investigate further? We'll delete your project from our systems once troubleshooting is complete.
Hi, here is a review link of a course. As you will see on the videos used, a thin black line is present to the right or bottom of the video. PVC Cementing | Review 360 (articulate.com)
Yours, D
I have testet your link with Firefox and MS Edge on Windows 11 and I cannot see any black thin line on the videos
can you please make some screenshots on your computer and upload them
